Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the standard shipping time for furniture and large decor?
Standard shipping for small items takes 3-5 business days. For oversized furniture, our white-glove delivery service typically arrives within 7-14 business days, including full assembly and packaging removal.
Do you offer a warranty on your home products?
Yes, all Express home products come with a 1-year limited warranty covering manufacturing defects. Some furniture pieces may include extended structural warranties up to 5 years.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in original packaging and unassembled. Please note that custom-made upholstery and final sale items are non-returnable.
Can I request fabric swatches before purchasing a sofa?
Absolutely. You can order up to five fabric swatches for free to ensure the color and texture perfectly match your home's aesthetic before committing to a large purchase.
How can I track my delivery status?
Once your order ships, you will receive an email with a tracking link. For large furniture deliveries, our logistics partner will call you 24-48 hours in advance to schedule a specific delivery window.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm, allowing you to pay for your home upgrades in monthly installments.