Returns & Exchanges
At Express, we want your home to feel perfect, which is why we offer a 30-day return window for all furniture and decor items in their original condition. Whether a style doesn't fit or you've changed your mind, our hassle-free process ensures a smooth resolution.
Initiate Your Request
Log into your Express account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Pack Your Items
Carefully place the products in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your package, covering any previous shipping marks.
Drop Off or Schedule
Bring your package to the nearest authorized carrier location or schedule a home pickup for larger furniture pieces through our logistics partner.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing